Privacy Policy

At flex7 Limited we take the privacy of the users of our website seriously. We will use and store your information in accordance with the applicable data protection and privacy legislation.

Our website address is: https://www.flex7.co.uk.

This website is operated by Flex7 Limited, a company registered in England and Wales, with company number 03658310, and whose registered office is at Ruscombe Business Park, Ruscombe Lane, Twyford RG10 9LR (‘we’, ‘us’).

Contact forms

We collect the information provided by you when you fill in a form requesting literature, ask us a question, request a sample, place an order, or join our mailing list. We may collect additional information in connection with your participation in any promotions or competitions we run.

Analytics

We monitor traffic on our website via Google Analytics and Google Tag Manager. This allows us to see things like the number of visitors to our site, and the information most often accessed. Examples of the kind of information collected are: IP address, device type, unique device identification numbers, browser-type, preferences, broad geographic location (e.g. country or city-level location) and other technical information.

We use personal information collected from you for the following purposes:

i) to provide a more personalised service;
ii) to deliver our products and services;
iii) to contact you regarding the products or services that you have requested;
iv) to carry out auditing, research and analysis in order to maintain, protect and enhance the services we provide;

We will process your information collected on our Website based on the necessity to manage our relationship with you, based on our legitimate interests which will depend on the personal information concerned and the specific context in which we collect it, or based on your consent.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

Like most organisations, we may engage service providers to run our website and IT systems, to handle email marketing campaigns and to perform other services on our behalf.

We will only provide these companies with the information they need to deliver the service we have engaged them for and they are prohibited from using that information for any other purpose. Whenever we share personal information about our customers or visitors to our website with our service providers, we will put in place contracts which require the service provider to protect the information and keep it secure.

Some of those third party recipients may be based outside the United Kingdom and European Economic Area — for further information including on how we safeguard your personal data when this occurs, see ‘Transfer of your information out of the UK and EEA’.
We will share personal information with law enforcement or other authorities if required by applicable law.
We will not share your personal information with any other third party.

Some of the companies who provide services to us may be located outside the United Kingdom. We use payment service providers who are located in the United States, for example. As a result, your personal information may be transferred outside the UK. Where we are required to do so, we will ensure that appropriate safeguards are in places before we transfer your personal information outside the UK, including, where appropriate, requiring the service provider to sign up to approved European Commission Standard Contractual Clauses.

We use MailChimp, a US-based email service, to store your details and send you communications when you sign up to our mailing list. In the process of working with Mailchimp your data may be transferred outside the UK and the EEA, to the US. Mailchimp is self-certified under Privacy Shield and lawfully transfers personal data to the US according to its Privacy Shield Certification. You can find out more about how MailChimp processes personal data here: https://mailchimp.com/legal/privacy

‘Cookies’ are small bits of text that are sent back and forth between our website and your computer. Most major websites use cookies and their use is standard on the Internet. You can find out more about the way cookies work on www.allaboutcookies.org.

Further information on our handling of cookies is available in our Cookie Policy

The Website contains links to other websites. Please note that we are not responsible for the privacy practices of such other websites, and we recommend you read the privacy statements immediately on entering other websites. This Privacy Policy applies only to information collected through our Website.

We reserve the right to make changes to this Privacy Policy without prior notice. If you use the website regularly you should continue to check this Privacy Policy for updates and amendments, as you will be deemed to have accepted the changes if you continue to use the website after any changes have been posted.

If you have not opted out, we will also use your information to let you know about other products and services which we offer which may be of interest to you. If you change your mind at a later date and wish to stop receiving this information, please email info@flex7.co.uk including the word ‘Unsubscribe’ in the subject line, alternatively you can contact us at:-

flex7 Limited
Ruscombe Business Park
Riscombe Lane
Twyford
Berkshire
RG10 9LR

We will however always offer the option to opt out on our marketing emails.

Under data protection and privacy legislation, you have a number of important rights free of charge. In summary, those include rights to:

• fair processing of information and transparency over how we use your use personal information;
• access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address;
• require us to correct any mistakes in your information which we hold;
• require the erasure of personal information concerning you in certain situations;
• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations;
• object at any time to processing of personal information concerning you for direct marketing;
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;
• object in certain other situations to our continued processing of your personal information;
• otherwise restrict our processing of your personal information in certain circumstances;
• claim compensation for damages caused by our breach of any data protection laws

If you wish to exercise any of these rights, please contact us using the details under “How to contact us”

We reserve the right to make changes to this Privacy Policy without prior notice. If you use the website regularly you should continue to check this Privacy Policy for updates and amendments, as you will be deemed to have accepted the changes if you continue to use the website after any changes have been posted.

This website privacy policy was published on 22/04/2020 and last updated on 26/04/2020.

Contact us by post:

Flex7 Ltd
Ruscombe Business Park
Ruscombe Lane
Twyford
RG10 9NJ

Contact us by phone: 020 8580 1066

Contact us by email: info@flex7.co.uk